Service Desk Agent (Japanese speaking)

Key Responsibilities:

• Respond to customer inquiries and handle technical issues via phone, email, and chat in both Japanese and English professionally with appropriate solutions effectively
• Create support tickets in ITSM systems with clear and detailed description, assign with appropriate categorization and priority level
• Initiate quick resolution to routine incidents / requests and follow baseline SOP / KB library
• Assist in troubleshooting and diagnosis of issues related to networking, OS, Office Suite / 365, generic IT workplace and dedicated business applications
• Escalate unresolvable cases to appropriate tier support team and continue following up with team until full resolution
• Shift duty required at 5 days per week, 9 hours per day with 1 hour meal break from 0600 to 0000 (No fixed off day)

Requirements:

• Diploma holder or above
• Min. 1 year hands-on experience in customer service / service desk support
• Knowledge on Information Technology / Computer Science is an advantage
• Good command of written and spoken English
• Good command of written and spoken Japanese (JLPT N2 or above, able to read Hiragana & understand Kanji)
• Strong problem-solving skills, logical thinking, business mindset and attention to detail
• Excellent communication and interpersonal skills.
• Working exp. in Japanese co. and retail luxury industry will be an advantage

By submitting any application or resume to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.
We regret only shortlisted candidates will be notified.
Gwenneth Kirsten Wee
Reg No. R1545315 | EA: 25C3031 | UEN: 202527765K
gwenwee@antares.com.sg
[Antares Management Services Pte Ltd]