Service Desk Analyst and Administrator
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Summary
An on-site Service Desk Analyst and Administrator at Epworth's Richmond (Yarra Area) site, accountable for the technology environment across dedicated locations: keeping IT services reliable and aligned with organisational standards, providing visible day-to-day user support, and responding rapidly to emerging issues.
Job Description The purpose of this position is for full operational accountability for the technology environment across each dedicated site, ensuring that all technology services operate reliably, efficiently, and in alignment with organisational standards. Providing visible, on‑site support, and maintaining a consistent presence across assigned locations to drive service excellence, operational readiness, and rapid response to emerging issues, the core focus of the role is to deliver excepti…