Service Desk Analyst (Auckland and Wellington) - Project Work
The ServiceDesk Analyst roles are based out either Auckland or Wellington, with members of our teams based in both cities.
DTSL is a NZ wide service and support organization. We work with some of the largest computer companies in NZ, as local support agents. Head quartered in Wellington; our staff are in 16 locations around NZ.
Our culture is very much quality service delivered on time. We value our people and teamwork. The company is experiencing considerable growth and we require people committed to their career and who understand customer service is our No.1 Goal.
We have opportunities across a large project for a number of experienced Service Desk Analysts and Floorwalkers.
Key skills are:
2+ years of experience in IT support or systems administration.
Proficiency in Microsoft technologies, including Windows Server, InTune, Active Directory and Office 365.
Basic understanding of networking concepts such as TCP/IP, DNS, DHCP, and VLANs.
Strong problem-solving skills with a proactive approach to identifying and resolving issues.
Excellent communication skills, both verbal and written.
Ability to work effectively in a team environment and collaborate with colleagues from diverse backgrounds
Managing and resolving tickets on customer Internal ticketing system.
Providing exceptions for customers, when necessary, within client guidelines.
Troubleshooting on Windows 10/11.
Installation and testing of all software and hardware.
Installing and upgrading the operating system on PCs and laptops with SCCM Management.
Migrating user data from Windows 10 to Windows 11 operating system.
Creating and removing new user accounts on SCCM Server.
Pushing and upgrading software through the Intune/SCCM Management Tool.
Upgrading hardware on PCs and laptops.
Managing and supporting HA and DHB end users for technical support.
Performing level 1-2 technical support tasks.
Taking complete ownership of customer issues and inquiries as outlined in client procedures.
Taking complete ownership of escalated tickets as outlined in client procedures.
You must be eligible to work in New Zealand.
Please submit a cover letter with your CV in applying for this role.
Recruitment Agencies: DTSL does not accept any unsolicited agency resumes and will not be responsible for any fees related to unsolicited resumes.