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Service Desk Analyst

Summary

Provides first-line IT support for end users, troubleshoots hardware/software issues, and maintains systems for a global architecture firm serving civic and cultural projects.

Ennead, a CannonDesign company, is a distinct practice within CannonDesign focused on transformative projects that elevate civic life and strengthen the public realm. Backed by the resources and reach of a global firm, we partner with the world’s most prominent institutions on landmark projects at every scale across the globe. If you believe you'd be a strong fit for this role, we encourage you to apply.

ABOUT THE ROLE
The successful candidate will be responsible for providing first-line technical support to end users, and escalating complex problems as needed. You will help administer the technology our designers rely on to develop design solutions for leading health, education and business organizations. This is an IT generalist position, where you will have to know or learn a little bit of everything that happens within the office relative to IT, source answers from vendors and escalate as required within the IT group.
HERE'S WHAT YOU'LL DO
  • Provide end user support for local and remote users. 70% of the responsibilities revolve around level 1, level 2 and level 3 support tickets and troubleshooting.
  • Beyond end support, responsible for application support, configuration and maintenance of architecture and engineering specific applications and act as an application owner between end users, other IT and application vendors.
  • Monitor Service Desk for tickets, monitor back up system, provide daily reports, file restores.
  • Consults users to determine present and future needs.
  • Identify areas of operation that need upgraded end user equipment.
  • Monitor system performance, provide security measures, troubleshooting, maintenance.
  • Set-up, modify user accounts, regulating, monitoring file access to ensure confidentiality, proper use.
  • Test, evaluate hardware and software to determine efficiency, reliability.
  • Attend vendor training, study journals to keep up with changes in technology.
  • Maintain needed files by adding and deleting files on the network server and back up files to guarantee their safety in the event of network problems.
  • Maintain peripherals such as printers that are connected to the network.
  • Create and modify users and groups in active directory such as logins with user accounts.
  • May add permissions, modify, delete extensions and mail boxes, phone systems.
  • Position may require local travel to other sites.
HERE'S WHAT YOU'LL NEED
  • Minimum of 2 years of related IT experience is required.
  • Bachelor’s degree in Information Technology or a related field preferred.
  • Microsoft Windows desktop and Server certifications are preferred but not required.
  • Strong communication skills and innovative thinking is essential as is the ability to provide technical software, hardware, and network problem resolutions in a user-friendly professional manner.
  • Must be a self-starter with the ability to work well independently, manage multiple technology issues and prioritize deadlines.
  • Knowledge of MS Windows 7/10/11 desktop, Microsoft Office, and VMWare vSphere required. ITIL knowledge preferred.
The hourly range for this position is $33.23 to $41.54. This salary range is the range we believe is the anticipated range of possible base compensation at the timing of the posting. We may ultimately pay more or less than the anticipated salary range for the position. Employees may be eligible for discretionary bonuses. We offer a full benefit package including medical, dental and vision coverage and flexible spending account options and voluntary insurances. We have paid time off, flex-time schedules, remote work options and a 401k plan and employee perk programs. For a general overview of our benefits, please visit our careers page at . Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.

About Ennead, a CannonDesign company

In 2026, Ennead Architects, recognized as one of the most distinguished firms in the industry, joined CannonDesign. Our firm carries decades of history in civic and cultural architecture, building a body of work that has set the standard for design excellence across generations. That legacy has shaped some of the most significant projects across markets worldwide, earning us recognition from TIME magazine in 2026 as one of the nation's most influential design firms. Ennead is also among the most awarded practices in the profession, with 14 National AIA Honor Awards, the AIANY Medal of Honor and the Smithsonian Institution Cooper Hewitt National Design Award among other honors.

About working here:

  • We combine the creative energy of a design studio with the resources and multidisciplinary expertise of a global practice, creating opportunities few firms can match.
  • We invest in people as intentionally as we invest in design. You’ll find room to grow here.
  • We foster a culture of openness, respect and inclusion where people are empowered to contribute bold ideas.
  • We value collaboration across disciplines, roles and perspectives, recognizing that our strongest ideas emerge through shared insight, curiosity and trust.
  • We take pride in the pursuit of excellence, bringing rigor, creativity and care to all aspects of our work. We believe each detail offers an opportunity to elevate the impact of what we create.
Please note that candidates can only apply to our positions on our company Careers site. It's not uncommon for scammers to create positions that look legitimate on other sites; never enter your information or apply for CannonDesign positions on any platform. Should an issue arise that you feel we should be aware of, please contact us. Please provide your resume and portfolio when applying.
As a condition of employment, all employees are expected to complete mandatory training, including compliance training, within required timeframes and adhere to our internal policies and our Code of Conduct.
CannonDesign is an Equal Opportunity Employer. CannonDesign is committed to maintaining a work environment that is free from any and all forms of unlawful discrimination and harassment. It is therefore the firm’s policy to prohibit discrimination and harassment against any applicant, CannonDesign employee, vendor, contractor, or client on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, veteran status, genetic information, citizenship status, or any other basis prohibited by applicable law. It is also CannonDesign’s policy to prohibit any and all forms of retaliation against any individual who has complained of harassing or discriminatory conduct, or participated in a firm or agency investigation into such complaints.

What this application asks

greenhouse

First Name, Last Name, Email, Phone, Resume/CV, Cover Letter, Location

  • Preferred First Name
  • How did you hear about us? optional
  • Preferred Contact Method choose one
  • LinkedIn Profile optional
  • Website optional
  • Additional Attachment upload · optional
  • Additional Attachment upload · optional
  • Additional Attachment upload · optional
  • Additional Attachment upload · optional
  • Additional Attachment upload · optional
  • Desired Salary
  • Do you have current or former government work experience including military service? choose one
  • Have you ever been employed by CannonDesign? choose one
  • If yes, please provide dates of employment. optional
  • Do you have a current employment agreement that includes a non-compete and/or non solicitation restrictions? choose one
  • If you have an existing non-compete and/or non-solicitation agreement, or are not sure of the implications of your agreement(s) with current or prior employers, please provide details. written answer · optional
  • Do you have a minimum of 2 years' related IT experience? choose one
  • Do you have knowledge of MS Windows 7/10/11 desktop, Microsoft Office, and VMWare vSphere? choose one
  • Do you hold an active or expired professional license? choose one
  • If yes, please provide details and status of license. written answer · optional
  • Please provide the names of three recent work-related references, including their name, relationship, email address, phone number, and company. If you do not have prior work experience, you may list school or volunteer-related references. written answer
  • Are you authorized to work in the United States? choose one
  • Do you require sponsorship to work in the United States now or in the future? choose one
  • If yes, please provide details regarding your immigration sponsorship needs. optional
  • If selected for this role, do you intend to begin or continue any outside employment, self-employment, freelance work, board position, or other business affiliation while employed by CannonDesign? choose one
  • Please provide details, including name of the organization if applicable, nature of the work, position, or affiliation, estimated hours spent per week, and any other details that you think may be relevant. written answer
  • What is your legal first name?
  • What is your legal middle name? (if applicable) optional
  • What is your legal last name?
  • By typing my legal name below, I acknowledge that the information contained in this document, my resume, and any other materials submitted on my behalf are true and correct to the best of my knowledge and belief. I understand that any incorrect, incomplete, or false statements, or information furnished by me and/or on my behalf during the application or employment process, may subject me to disqualification from consideration or to discharge. I understand that employment at CannonDesign is at will and an employment offer from CannonDesign does not constitute an expressed or implied contract of employment. If hired, I have the right to terminate my employment for any reason at any time. I also understand that CannonDesign reserves the same right. I agree that any claims or lawsuits relating to my service with CannonDesign or any of its affiliates or subsidiaries must be filed no more than six (6) months after the date of the employment action that is the subject of the claim or lawsuit. I waive any statute of limitations to the contrary. I authorize, without reservation, any party or agency contacted at CannonDesign’s request to furnish references and verifications regarding information including but not limited to the names and dates of previous employers, reason for termination of employment, job performance, character, work experience, academic records, and professional licensure or certification. I acknowledge that my electronic signature is as valid as an original signature and that a copy of this document will be as valid as the original.
  • Application Date Signed

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