IT Support Specialist

Role Overview:

We are seeking a customer-focused IT Support Specialist to provide first-line technical support to employees of a leading Australian client. The role involves resolving technology issues remotely, managing support tickets, assisting users, and escalating complex concerns to the appropriate technical teams.

✨ Why You’ll Love Working With Us

• Annual Bonus and Salary Reviews
• Comprehensive HMO + 1 free dependent
• 30 days paid leave (vacation, sick and wellness) - with cash conversion
• Real growth — workshops, training and clear career pathways
• Great culture — team events, employee fairs, and monthly games with exciting prizes
• Tenure rewards — milestone gifts at 1, 5 and 10 years
• 2 days weekly rest for a better work-life balance

Responsibilities:

• Provide first-line support for systems, applications, devices, networks, and other end-user technology issues through telephone and email.
• Record, manage, and monitor incidents and service requests in an ITSM platform, ensuring accurate documentation and timely resolution within agreed SLAs.
• Install and configure approved software, support user access requirements, and maintain accurate IT asset records.
• Escalate complex or unresolved issues to second-level teams with complete troubleshooting details and supporting information.
• Create knowledge articles and user guides, assist users with standard technology processes, and contribute to service and process improvements.
  

What We’re Looking For:

• Bachelor’s degree in Information Technology, Computer Science, or a related field, with at least
  3 years of experience in a Service Desk, IT Help Desk, technical support, or similar user-facing IT role.
• Strong knowledge of computers, operating systems, networking, business applications, and common end-user troubleshooting.
• Experience managing incidents and service requests using an ITSM or ticketing platform.
• Exposure to Microsoft 365, Windows endpoints, ITIL, ticketing service tool, identity and access management, remote-support tools, and software deployment is advantageous.
• Strong English communication, ownership, and ability to work with Australian stakeholders.
  
• Willing to work full-time in the office located at Arcovia, Brgy. Ugong, Pasig City (Monday-Friday, morning shift).

About Cybalink Solutions:

Cybalink Solutions is an Australian-owned outsourcing partner providing world-class operational support to the construction, engineering, and resources industries. We value our people as much as our clients, offering a dynamic, fun, and team-focused workplace with genuine long-term careers. If this sounds like you, apply now and grow your career with a team that backs you.