Service Desk Analyst
Posted Updated 5
views
Summary
A 12-month fully onsite contract in Milton Keynes supporting Volkswagen Financial Services' IT Service Desk: logging incidents and service requests, delivering technical 'first time fix' solutions, and escalating to second-line teams within SLA. Core requirements are IT service desk experience, Microsoft Office proficiency, and ideally ITIL certification.
Role Title: Service Desk Analyst Duration: 12 month contract Location: Milton Keynes. Fully onsite. Either 8-4pm or 10-6pm Rate: up to £178.85 p/d Umbrella inside IR35 Role purpose / summary The Service Desk is a key IT function and delivers the leading practice, customer-focused approach defined by VWFS' IT Services Strategy to all in VWFS UK, VW Bank Ireland and the retail network, with associated high levels of service and satisfaction. The Service Desk Analyst's responsibilities include inc…