IT Service Desk Analyst
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Summary
Onsite first-line IT support role at DFS in Doncaster: logging and resolving hardware, software, account, mobile device, and printer tickets 8am-6pm Mon-Fri (with weekend rota). Core stack includes Active Directory, Windows 11, macOS, Chrome OS/Google Workspace, MDM, and Jira Service Management.
About the roleAs an IT Service Desk Analyst, you'll be the first point of contact for technical support across DFS. You'll provide friendly and efficient assistance with a focus on getting things right the first time, ensuring our colleagues stay connected, supported, and empowered to do their best work. You'll bring together your technical know-how with a people-first approach to problem-solving.This is an office-based role, with the shift pattern being 8 am-6 pm Monday to Friday, with the occ…