Service Desk Analyst - First Line

Service Desk Analyst – Service Delivery

Are you passionate about technology and looking to start a career in IT?

Our Service Delivery team is growing fast, and we’re looking for a Service Desk Analyst to join us in our newly refurbished Fareham offices. Reporting to our Head of Service Delivery, you’ll be the first point of contact for customers needing IT and telecoms support—resolving issues over the phone, email, and remote access.

This is a perfect opportunity for someone with a keen interest in IT, even if you don’t have previous experience working on a help desk. We provide training and a clear development path to help you build a successful career in IT.

What do we offer?

• Holiday rising with each year of service

• Your Birthday Off - after all it's the most important day of the year!
• Christmas Closure in addition to your annual leave
• Free eye tests & support towards glasses
• Gym Discounts
• Our Employee Assistance Programme offering confidential Wellbeing Support
• Regular events and activities throughout the year including our famous Christmas Party, summer party & Employee Awards!
• Company pension scheme

You’ll get involved in:

• Helping customers by troubleshooting basic IT and telecoms issues.
• Learning how to support computers, networks, and software.
• Managing incoming requests and keeping customers updated.
• Working closely with our experienced engineers to develop your skills.
• Documenting setups and solutions for future reference.

Ideally, we’re looking for:

• A strong interest in IT and problem-solving.
• Good communication skills – you’ll be helping real people solve real issues.
• Willingness to learn new skills and technologies (we’ll support you every step of the way!).
• Good understanding of computers, networks, or software

Who are we?

We exist to enable our customers to have the conversations that matter. We do this through effective partnerships and a great customer experience.

Working at Aerial Direct isn’t just a career, it’s a decision to be better. It’s choosing to take on interesting work that challenges you. We can promise that your hard work will be rewarded and recognised, and you’ll be given the tools, training, and support needed to do a great job.

We are proud to be one of the UK’s leading independent providers of telecommunications. We are equally as proud of our employees who have helped us become one of the largest O2 partners in the UK.

Our Process

Step 1: Is there a fit? You’ll have a chat with our Talent Acquisition team, talk through your past experiences and what it is you’re looking for from your career

Step 2: Meet with your would-be manager, our Head of Service Delivery, and a member of the team to talk through your motivations, whilst also getting a feeling for Aerial Direct. You’ll run through a few scenario based questions, and get the opportunity to ask anything you’d like to learn about.

Step 3: If it looks like a good fit from both sides, we’ll be looking to make you an offer!

​

Our Values:

Deliver Excellence - We think big, embrace challenges, act with accountability and deliver exceptional results

Champion The Customer - We place customer needs at the heart of every decision and interaction

Innovate With Purpose - We embrace creativity, progress and new ideas that drive meaningful impact

Better Together - We value every person and the unique contribution they bring and through collaboration we win together.