Service Desk Analyst
Summary
Provide first-line IT support via chat, email, and phone for enterprise users, troubleshooting issues like O365, hardware, and connectivity.
Job Description An employer is looking for a Service Desk Analyst in the Birmingham, AL area. You will be tasked with supporting tier one issues for the client's enterprise service desk. You will partner closely with end users via chat, email and phone to understand any technical issues they are experiencing and troubleshoot accordingly. Issues could include network connectivity, O365 issues, hardware problems, password resets, etc. You will partner with tier 2 teams as needed for escalations a…