Service Desk Analyst
Summary
Provide first-line IT support, troubleshoot hardware/software issues, and assist users with Apple/Windows systems and Microsoft Office products.
Knowledge, Skills, and Abilities Excellent customer service, communication and analytical skills. Positive, professional, team player attitude. Strong work ethic and ability to self-motivate. Ability to organize and prioritize work in a fast-paced, changing environment. Technical aptitude with a focus on continuous learning and development. Functional knowledge of Apple and Windows Operating Systems. Experience with Microsoft Office products. Preferred certifications: CompTIA A, Microsoft Certi…