Service Desk Analyst

We are seeking a dedicated Service Desk Analyst to join our team in Maharashtra. The ideal candidate will be responsible for providing exceptional support to our clients and ensuring that their technical issues are resolved efficiently. As a Service Desk Analyst, you will be the first point of contact for users seeking technical assistance over the phone, via email, or through our ticketing system. Your role will involve troubleshooting hardware and software issues, guiding users through step-by-step solutions, and escalating complex problems to the appropriate technical teams. Key Responsibilities: - Respond to user inquiries and provide technical support for hardware and software issues. - Document all interactions and resolutions in the ticketing system to maintain accurate records. - Assist users with account setup, configuration, and troubleshooting. - Collaborate with other IT teams to resolve escalated issues and improve service delivery. - Participate in ongoing training and development to stay current with technology trends and best practices. Required Skills: - Strong communication skills, both verbal and written. - Ability to troubleshoot and resolve technical issues effectively. - Familiarity with service desk software and ticketing systems. - Basic understanding of IT infrastructure and support processes. If you are passionate about technology and customer service, and you meet the experience requirements, we encourage you to apply for this exciting opportunity to grow your career in IT support.