Service Desk Technical Support

We are seeking a dedicated Service Desk Technical Support professional to join our team in Maharashtra. The ideal candidate will be responsible for providing exceptional technical support and service desk assistance to our clients. This role is crucial in ensuring that our customers receive timely and effective solutions to their technical issues. Key Responsibilities: - Respond to customer inquiries and provide technical support via phone, email, or chat. - Troubleshoot and resolve issues related to software, hardware, and network connectivity. - Utilize ServiceNow to log incidents, track progress, and manage service requests. - Collaborate with other IT teams to escalate and resolve complex issues. - Maintain documentation of support processes and solutions for future reference. - Provide training and guidance to junior team members as needed. Required Skills: - Proficiency in ServiceNow and experience with service desk operations. - Strong technical knowledge in troubleshooting hardware and software issues. - Excellent communication skills, both verbal and written. - Ability to work effectively in a team environment and manage multiple tasks simultaneously. - Customer-focused mindset with a commitment to delivering high-quality service. If you are passionate about technology and customer service, and you meet the experience requirements, we encourage you to apply for this exciting opportunity to contribute to our team.