Service Desk Analyst L2 - Security Focus
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Summary
A Level 2 service desk engineer at a Managed Service Provider in Antrim, owning escalated multi-client support tickets across the Microsoft stack (M365, Azure, Entra ID, Intune, Windows) while responding to EDR/Defender alerts and helping deliver Cyber Essentials security controls. Hybrid role with some onsite work and client-site travel.
Level 2 Service Desk Engineer (Security Focus) A hands-on Level 2 role in an established Managed Service Provider, resolving escalated support issues across multiple clients with a firm foot in security, based in Antrim on a hybrid basis, paying £27,000 to £36,000 depending on experience. About the Company Our client is an established Managed Service Provider and HP partner, working mainly across the Microsoft stack. Their service desk is the largest team in the business, at around 30 people, a…