Service Desk Analyst
Summary
First-line IT support role handling incidents, requests, and changes to resolve issues and improve user experience via phone, email, and self-service portal.
Description The post holder will play an active part in incident, request, problem and change enablement processes, working collaboratively with internal teams and third party suppliers to restore service quickly, prevent recurrence of issues, and continually improve the end user experience. This is a 12-month fixed-term contract Responsibilities Be the first point of contact for staff needing IT help, responding via phone, email, self-service portal and occasional desk-side support. Record and…