Service Desk Analyst
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Summary
Graduate-level first line IT support role (hybrid, Leicester) for a large UK enterprise: acting as first point of contact for IT issues, managing incoming tickets, troubleshooting hardware/software problems and escalating complex cases, with a progression path into 2nd line, networking or cloud roles. Salary £25,500.
Graduate IT Support Analyst | Hybrid | £25,500 About the Role We're recruiting a First Line IT Support Engineer for a large UK enterprise with a friendly, collaborative, and social IT team. You'll be the first point of contact for IT issues, managing incoming tickets, troubleshooting hardware/software problems, and escalating complex cases to senior engineers. This role provides a strong foundation for progression into 2nd line, networking, or cloud roles. You'll work in a supportive environmen…