Service Desk Analyst
Posted Updated 1
view
Summary
Onsite Service Desk Analyst in Barton, South Canberra, working with the Australian Federal Police as the first point of contact for end users — resolving reported IT issues, provisioning new IT services and equipment, and managing faulty or obsolete end-user hardware. APS3-equivalent role requiring NV1 security clearance.
Classification: APS3 Equivalent Security Clearance: Must have NV1 (Negative Vetting Level 1) Service Desk Analysts support end users of IT systems and services. They are often the first point of contact and assist users and other support staff in resolving issues reported by users. They routinely provision new IT services and equipment to users and manage faulty and obsolete end-user equipment. Key duties and responsibilities The AFP has a requirement for an experienced End User Computing Engin…