Service Desk Analyst
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Summary
IT Service Desk Analyst supporting a confidential Australian Federal Government entity: the person answers enquiries and fault reports arriving via email, chat and the service catalogue, investigates and resolves IT incidents, action service requests, and documents reports in detail.
Job Description: Our Client, a top tier and highly confidential Federal Government entity is seeking a IT Service Desk Analyst to investigate and resolve IT incidents, action requests received through the Service Catalogue and provide advice about services provided. The ideal Service Desk Analyst will: Handle incoming enquiries and fault reports from customers received through a variety of channels including email, chat and through the service catalogue application. Document in detail the repor…