Service Desk Analyst
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Summary
A 12-month, on-site Service Desk Analyst role at RAC's West Perth office, acting as the first point of contact for internal staff IT issues and resolving queries via phone, email and Teams while helping build a knowledgebase for newly deployed applications and hardware.
We are looking for a Service Desk Analyst who can provide excellent customer service to our staff internally. You will be part of our team that is building a comprehensive knowledgebase for our new applications and hardware that we have deployed into RAC. This is a 12-month maximum-term role base in our West Perth office. What will you do? Be the first point of contact for all IT related issues and queries Resolve problems and queries in an efficient and timely manner via phone, email and Teams…