Service Desk Analyst
Posted Updated 4
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Summary
Level 1/2 Service Desk Analyst at an industrial distribution company, supporting thousands of internal users day to day. Core work spans Active Directory and Office 365 administration, account provisioning, printer/hardware setup, VPN/Wi-Fi troubleshooting, Okta 2FA, and ticket handling in Jira.
SunSource and its family of companies represent 270+ locations and 4,000+ employees making up one of North America’s leading value-add industrial distribution companies. We provide customers with products and value-added solutions within Fluid Power, Fluid Process, Fluid Conveyance, Automation, General Industrial Components, and Industrial Repair. www.sun-source.com
- Hands on CURRENT 2 to 5 years of experience working in the Helpdesk, supporting large organizations (supporting 3,000 to 4,000 users) as a Level 1 with some level II experience with an associate degree or equivalent.
- Steady Job History- (minimum 15 months experience with 1 employer)
Technical Skills
Active Directory- Admin Experience is required
- Adding new users/computers
- Passwords
- Deleting users from AD
- New hire account set up and de-provisioning experience.
Office 365 Experience- Admin Experience is required
- Working knowledge with Teams, One Drive and Share point
- Should know how to assign the license and recapture licenses
- Setting up new printers/peripherals
- Installation/set up
- Trouble shoot any issue.
Experience with Print Server
- Setting up/troubleshoot Hardware
- Experience with installing Software
Experience with 2 factor Authentication, preferably Okta
- Setting up
- Resetting Password
- VPN/Wi-Fi
- Setting up VPN/ Wi-Fi
- Trouble shoot VPN/Wi-Fi issues
Experience with ServiceDesk, preferably Jira
- Open/modify/close Service requests.
Soft Skills
Multitasking
- Work well under pressure.
- Team player/ Work in a Team environment
Equal Opportunity Employer, including disability and protected veteran status. If you are an individual with a disability and require an accommodation to complete the application process, please contact recruiting@sunsrce.com to request reasonable accommodation. Only requests for accommodation in the application process will be returned from this email address. This employer uses E-Verify. Please click here for additional information. (For Illinois E-Verify information click here, aquí). Sun-Source | Privacy Policy
Skills
As published by lever · 8 questions
Basics
Which location are you applying for?, Resume/CV, Full name, Email, Phone, Current location, Current company, LinkedIn URL, Other website
Short answers (2)
- What is your desired annual salary or hourly rate of pay?
- If you were referred by a current employee, who referred you? optional
Pick from a list (6)
- Are you over the age of 18? optional
- Do you currently require this company’s immigration sponsorship for work authorization in order to onboard and work with this company? This includes if you require support for H-1B (including transfer, amendment, extension, and/or annual quota/lottery), H-1B1, O-1, E-3, TN, F-1 STEM, F-1 CPT, or similar. optional
- In order to maintain your continued ability to work, will you in the future require this company’s immigration sponsorship for work authorization? This includes if you will in the future require support for H-1B (including transfer, amendment, extension, and/or annual quota/lottery), H-1B1, O-1, E-3, TN, F-1 STEM, F-1 CPT, or similar. optional
- Were you referred by a current employee? optional
- Text Messaging OPT IN: Do you OPT IN and provide your express written consent to receive informational TEXT MESSAGES from SunSource or an affiliate company regarding this job opportunity or future job opportunities? Be aware that message frequency will vary and msg & data rates may apply. You may OPT OUT at any time by replying “STOP” or “UNSUBSCRIBE” to any text message received. optional
- APPLICANT STATEMENT: I certify that all information I have provided in order to apply for and secure work with SunSource ("the employer") and it's affiliate companies is true, complete and correct. I understand that the employer does not unlawfully discriminate in employment and no question on this application is used for the purpose of limiting or excusing any applicant from consideration for employment on a basis prohibited by applicable local, provincial, or federal law.If I am hired, I understand that I am free to resign at any time, with or without cause and with or without prior notice, and the employer reserves the same right to terminate my employment at any time, with or without cause and with or without prior notice, except as may be required by law. I understand that any information provided by me that is found to be false, incomplete or misrepresented in any respect, will be sufficient cause to (i) eliminate me from further consideration for employment, or (ii) may result in my immediate discharge from the employer's service, whenever it is discovered. I understand this application does not constitute an agreement or contract for employment for any specified period or definite duration. optional
