Service Desk Analyst
Summary
Contract Service Desk Analyst (until end of February) at a government department in Burwood, Melbourne. The person is the first point of contact, providing Level 1–2 IT support by phone, email, and chat — triaging incidents and service requests and supporting applications, email, and Microsoft environment/Office services.
Government Department – Contract until end of February
Burwood Location
Level 1 and 2 IT Support
About the role
This position requires an experienced and customer focused Service Desk Analyst to be the first point of contact in a service desk environment.
Key responsibilities
Provide direct customer support via phone, email, instant messaging or any defined Service Centre communication method
Analyse incidents and service requests for correct prioritisation, classification and initial support requirements
Provide and maintain a strong customer focus and support services
Provide support for applications, email and technology services
About you
Minimum 12 months as a Service Desk Analyst
Excellent customer service skills
Experience supporting Microsoft Environment
Good communication skills, both written and verbal, including a personable and professional phone manner
Experience providing comprehensive first level support for tools and applications for Microsoft Office products
What’s in it for you:
Government Agency
Supportive Team Environment
Contract until end of February
Express your interest to Sarah Jordan by clicking the 'Apply Now' button below or contact on sarah.jordan@talentinternational.com.