Service Desk Analyst (WFH)
Summary
Full-time work-from-home Service Desk Analyst at Pro Talent HR, providing day-to-day technical support, troubleshooting, and customer service. The role calls for strong IT support, problem-solving, and communication skills, ideally backed by prior similar experience and an IT certification.
At Pro Talent HR, we specialize in empowering businesses with comprehensive HR solutions tailored to drive growth and success. From talent acquisition and employee development to payroll management and compliance, our expert team partners with organizations to streamline their HR processes and enhance their workforce strategies. We're dedicated to helping companies of all sizes optimize their human capital, ensuring that they not only meet but exceed their business objectives.
Role Description
This is a full-time remote role for a Service Desk Analyst at Pro Talent.
The Service Desk Analyst will be responsible for providing technical support, troubleshooting, and customer service on a day-to-day basis.
Qualifications
- Technical Support and Troubleshooting skills
- Analytical Skills
- Customer Support and Customer Service skills
- Strong problem-solving abilities
- Excellent communication and interpersonal skills
- Ability to work well under pressure
- Previous experience in a similar role is a plus
- Relevant certification in IT or related field