Service Desk Engineer | Active Hiring
Summary
Entry-level service desk role as the first point of contact for IT support: responding to user enquiries via phone and email, troubleshooting technical issues, tracking incidents to closure, and handling user account creation and termination for onboarding/offboarding. No prior IT experience required; training is provided.
Salary: $2,400 – $2,500 per month
In this role, you will be the first point of contact for users seeking technical assistance. No prior IT experience is required, as comprehensive training will be provided to help you develop the necessary skills.
Key Responsibilities
Service Desk Support: Respond to IT-related enquiries and service requests promptly and professionally via phone, email, and voicemail.
Technical Troubleshooting: Identify, troubleshoot, and resolve technical issues efficiently while providing a positive support experience for users.
Incident Management: Record, track, and manage technical issues throughout the resolution process, ensuring timely follow-up and closure.
User Account Management: Support employee onboarding and offboarding by creating user accounts, updating user profiles, and managing access termination when required.
Requirements
Good verbal communication skills, with the ability to communicate clearly and professionally with end-users over the phone.
A positive learning attitude and a genuine interest in IT and technical support.
Willingness to learn new systems, develop troubleshooting skills, and provide effective assistance to users.