Service Desk Engineer
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Summary
IT service desk engineer providing remote technical support to customers via phone, email, and chat at CMS IT Services. Day to day involves troubleshooting hardware, software, and network issues and managing ticket queues in tools like Zendesk or ServiceNow. Based in Airoli (Navi Mumbai), 1-4 years' experience.
Location : Airoli
Roles and Responsibilities :
- Provide remote technical support to customers through phone, email, or chat channels.
- Troubleshoot and resolve IT issues related to hardware, software, and network connectivity.
- Manage and prioritize tickets in the service desk system to ensure timely resolution of customer requests.
- Collaborate with internal teams to escalate complex issues and provide updates on ticket status.
Job Requirements :
- 1-4 years of experience in an IT service desk environment or similar role.
- Strong knowledge of troubleshooting techniques for common IT problems such as printer issues, password resets, etc.
- Proficiency in using ticketing tools like Zendesk or ServiceNow is required; familiarity with other platforms a plus.