Service Desk Engineer

Salary: $70,000 – $80,000 per year

Position: Service Desk Engineer

Location: Perth, CBD

Salary: $70,000 - $80,000 + super + perks

Job Type: Permanent

Position Overview:

OUI Recruitment is seeking a Service Desk Engineer to join a large, well-established IT solutions provider with over 250 employees across Australia. Serving enterprise & SMB clients, this organisation has built a strong reputation for long-standing client relationships and a collaborative team culture built on expertise and trust. You'll be joining a team focused on delivering high-quality technical support across a diverse SMB to enterprise client base, with both remote and onsite support.

Perks:

• Learn from experienced mentors, senior and managers

• Fully paid and funded certifications to help grow your career

• Collaborative, knowledgeable team environment

• Exposure to enterprise clients

• Supported professional development and certification pathways

• Stable, permanent role with a large, well-established organisation

• Specialist opportunities for development (M365 specialist, SharePoint specialist etc)

Roles and Responsibilities:

• Provide Level 1–2 technical support across Microsoft 365, Windows environments, and business applications

• User lifecycle management including onboarding, offboarding, access etc within a Microsoft environment

• Troubleshoot desktop, network, printing, and access-related issues

• Manage and triage tickets, ensuring timely resolution in line with SLAs

• Escalate complex issues with clear documentation and diagnostics

• Communicate with end users in a clear, professional, and approachable manner

• Contribute to proactive maintenance, patching, and continuous improvement initiatives

• Collaborate with internal teams to deliver consistent, high-quality support outcomes

Role Requirements:

• Hands-on experience in a service desk or IT support environment (MSP experience highly regarded)

• Strong communication skills, with the ability to explain technical concepts in plain language

• Ability to manage competing priorities and stay organised in a fast-paced environment

• Collaborative mindset with a willingness to share knowledge and support teammates

• Proactive approach to learning and professional development

• Australian working rights required

Technical Requirements:

• Microsoft 365 support (Entra, Outlook, Exchange Online, Teams, Intune, SharePoint)

• Windows desktop environments (10/11)

• Active Directory, basic networking concepts, and endpoint management

• Virtualisation technologies (VMware, Hyper-V) — desirable

• Backup or RMM tools — desirable

• Progress toward Microsoft or equivalent certifications — desirable

We appreciate your interest in this opportunity. We regret that we can only contact shortlisted candidates. If you are not shortlisted, we encourage you to check out our website for other opportunities or to sign up for job alerts. Please note that applicants must be based in Australia with valid working rights to be considered.

We represent organisations that promote diversity and welcome all qualified applicants regardless of race, gender, disability, religion/belief, sexual orientation, or age.

Email: info@ouirecruitment.com

Phone: (08) 6219 8033