Service Desk Engineer
Salary: $70,000 – $80,000 per year + Super
Level 2 Service Desk Engineer | Wangara, WA
$70,000 – $80,000 + Super | Full-Time
Join a growing MSP with real career progression
Paid certifications, study time & professional development
Hands-on Service Desk + onsite desktop work in a close-knit team
About GPK Group
Established in 1999, GPK Group is a leading Australian IT service provider, helping SMBs with cloud, cybersecurity, and retail tech solutions. We're on a mission to become Australia's #1 Technology Service Provider and we're looking for the right people to help get us there.
The Role
We're after a Level 2 Service Desk Engineer to join our Wangara, WA, office. You'll work across our end-to-end Service Desk, plus some onsite desktop support, designing, building and implementing ICT solutions for clients while building strong relationships along the way.
You'll cover:
Networking, servers & storage
Cloud technologies & hosting
Security & telecommunications
Retail technologies
Technical support, coaching & mentoring
Mostly Monday–Friday business hours, with after-hours work available for those wanting extra income.
What You'll Bring
Level 1/2 experience in an MSP environment (highly regarded)
Experience with firewalls, Microsoft platforms & virtual environments
Ticketing/documentation systems (ConnectWise, IT Glue)
Experience managing complex multisite clients
Technical account management experience
Relevant IT qualification + valid driver's licence
Strong communication and problem-solving skills
Nice to Have
SOTI / Azure exposure
3CX or general PBX/phone systems
Strong networking/firewall skills
Interest in AI or cybersecurity
What's In It For You
BYO device, tech allowance, or company gear - your choice
Free internet after probation
Wellness reimbursements
Paid Friday office lunches
Car allowance/car park negotiable
Flexible work/life balance after probation
Apply now and take the next step with a business that invests in your growth.