Service Desk Engineer
Summary
Provides hands-on IT support for a global Microsoft Dynamics 365 CRM platform, troubleshooting Microsoft 365, Windows, and network issues while assisting users in a hybrid Belgrade office.
Service Desk Engineer
- Do you enjoy working hands-on with Microsoft technologies and providing valuable support to users?
- Are you looking to deepen your technical expertise in a global company?
Location: Belgrade, Serbia | Work arrangement: Hybrid | Contract type: Full-time | Language requirements: Fluent English, written and verbal
In this role, you will work hands-on within our highly customized Microsoft Dynamics 365 Sales & Customer Service environment, translating business requirements into technical solutions and contributing to the ongoing evolution of our enterprise CRM platform.
Our system supports thousands of global users and goes far beyond standard CRM implementations, requiring deep understanding of Dataverse, plugins, integrations, and platform architecture.
Key Responsibilities:
- Provide internal IT support via Jira, email, and direct messaging.
- Troubleshoot Microsoft 365, Windows, email, Wi-Fi, endpoint, and basic network-related issues.
- Support Microsoft 365, Adobe applications, and other commonly used business software, as well as internal tools.
- Prepare, configure, and onboard end-user devices, including Windows imaging and software installation.
- Perform hands-on IT support for local office users and assist with general hardware and software issues.
- Update, track, and manage service tickets clearly and promptly.
- Coordinate with internal teams, and vendors to ensure timely issue resolution.
- Escalate complex issues when required and follow through until closure.
- Prepare and update simple procedures, guides, and technical documentation.