Service Desk Engineer

We are seeking a motivated and detail-oriented Service Desk Engineer to join our team in Maharashtra. This entry-level position is ideal for candidates looking to start their career in IT support. The Service Desk Engineer will be responsible for providing exceptional customer service and technical support to users, ensuring their IT-related issues are resolved efficiently and effectively. Key Responsibilities: - Process service requests, including software installations, access requests, and password resets. - Act as the primary point of contact for users, keeping them informed about the status of their requests or incidents. - Utilize a ticketing system to track, update, and close service requests and incidents, ensuring accurate documentation of issues and resolutions. - Provide users with knowledge articles or FAQs to help them resolve common issues independently. - Escalate unresolved or complex issues to higher-level support teams as necessary. - Generate reports on service desk performance, including incident volume, resolution times, and user satisfaction. - Prepare reports using Excel and PowerPoint to present findings and insights. Required Skills: - Proficiency in Excel is essential for report generation and data management. - Fluency in Hindi is required to effectively communicate with users. - Strong communication skills to interact with users and provide updates on their requests. - Familiarity with ticketing systems and knowledge management practices is a plus. This role offers a great opportunity for growth and development in the IT support field. If you are eager to learn and contribute to a dynamic team, we encourage you to apply.