Service Desk Engineer

If you've got a few years of IT support under your belt, love solving problems across MSP/IT and telecommunications, and want a role where you'll keep learning while making a real difference for customers, keep reading.

Who and why

Vetta Group is an award-winning, end-to-end technology provider working across IT Services, Telecommunications, Security, and Payments. We support businesses of all shapes and sizes across New Zealand and deliver solutions that blend on-site expertise with modern cloud platforms.

We're growing and are looking for a Service Desk Engineer to join our Timaru office: someone who can confidently own customer issues from first contact to resolution, get hands-on with projects alongside our senior engineers, and keep building their skills across a wide range of technologies.

Want to see how we work with our customers? You can watch a client testimonial here: https://vimeo.com/1144637870

Our Values

• Don't be a jerk

• Get $h!t done

• Passion over credentials

• Set really high standards

• Keep ahead of the curve

• Love what you do

• Take ownership

• Put customers first

A day in the life

Curious what a day in the life of this role looks like? A normal day looks something like the below:

• Start the day with freshly ground java (not the programming language) and check in on the ticket queue

• Own and resolve support tickets across desktop, cloud, network, and telecommunications

• Troubleshoot and fix issues remotely, and know when to escalate and who to pull in

• Administer Microsoft 365, user accounts, devices, and permissions for our customers

• Attend site for installs, hardware swaps, onboarding, and hands-on troubleshooting

• Work alongside our senior engineers on projects and migrations, picking up new skills as you go

• Keep tickets well documented and contribute to our technical Wiki and internal knowledge base

• Spot recurring problems and suggest improvements that stop them coming back

• Get involved in Slack: ideas, feedback, product thoughts, and yes, the #random channel

• Lend a hand to newer team members and share what you've learned

About you

• 2+ years in a service desk, IT support, or MSP role

• Confident working through a ticket queue and taking ownership of issues end-to-end

• Friendly, clear communicator who can explain technical things to non-technical people

• Methodical troubleshooter who documents as they go

• Organised and able to juggle priorities without dropping the ball

• Curious and keen to learn, with a genuine interest in where technology is heading

• Team player who asks questions, shares knowledge, and helps others out

We are seeking an individual with the following skills:

• Core: Microsoft 365 administration, Entra ID / Active Directory, Windows 10/11 support and device management, Exchange Online / mail troubleshooting, Networking fundamentals (DNS, DHCP, VLANs, VPN), Remote support tools, Customer-facing communication, Telecommunications concepts (UFB, DSL, Fixed Wireless, Voice over IP etc)

• Highly valuable: Windows Server, Intune, Apple / Linux environments, MikroTik networking, Ubiquiti, Sophos, Printers and peripherals

• Bonus points: Microsoft certifications (MS-900, MD-102, MS-102), CompTIA A+ / Network+, Scripting or automation (PowerShell, Python, bash), Virtualisation (Hyper-V / VMware)

Full clean New Zealand driver's licence and existing rights to work in New Zealand are required. You will also be part of the after-hours support rotation to ensure our customers have access to expert help when they need it most.

This role offers real variety and a clear path to grow. You'll be joining a team of passionate, skilled engineers who challenge each other to do excellent work, and who are happy to share what they know.

A competitive remuneration package will be tailored to your skills and experience, alongside the full range of perks that come with being part of the Vetta team.