Service Desk (French)

Multilingual Support Specialist

Job Description:

We are seeking a highly skilled and motivated Multilingual Support Specialist with excellent communication skills in French. The candidate will be responsible for providing Level-2 support and service desk operations. They should be able to handle team responsibilities, meet deadlines, and solve complex problems with creative solutions. The ideal candidate should have 3 to 5 years of experience in Service Desk operations, demonstrate the ability to deliver high-quality work, and be capable of learning new concepts quickly.

Key Responsibilities:

1. Provide proficient support in French language for service desk operations.
   
2. Translate between French and English as needed.
   
3. Demonstrate strong customer service skills to deliver exceptional support to clients.
   
4. Manage Incident and Service Request Management efficiently.
   
5. Possess good knowledge of O365, Outlook, Active Directory, VPN, and Laptop hardware and software issues.
   
6. Understand and follow 24X7 support models.
   

Requirements:

1. Excellent spoken and written communication skills in French.
   
2. Ability to translate between French and English accurately.
   
3. Strong understanding of Service Desk operations.
   
4. Knowledge of Incident and Service Request Management.
   
5. Proficient in O365, Outlook, Active Directory, VPN, and Laptop hardware and software troubleshooting.
   
6. Analytical and problem-solving skills.
   
7. Experience working in a 24X7 support environment.
   
8. Quick learner, self-motivated, highly organized, dedicated, and optimistic.