Service Desk (IT) | Up to Basic SGD 3,300 + Shift Allowance | Central
Summary
First-line IT Service Desk Analyst on a permanent 24/7 rotating-shift roster (shift allowance + bonus), taking phone/email calls, logging tickets, doing initial hardware/network troubleshooting, and escalating or following up on incidents. Requires a Higher Nitec/Diploma in IT or related field; training provided.
Salary: $2,500 – $3,300 per month
IT Service Desk Analyst (24/7 Shift) (Training Provided) – Permanent | Up to $3,300 + Shift Allowance
Location (Nearest MRT): Bukit Panjang MRT
Salary: Up to $ 3300 (Depends on Qualification & Relevant Work Experience)
Shift Allowances : Yes
Performance Bonus: Yes
Duration of Work: Full-time Permanent
Work Days: 24/7 Shift Arrangement (Including Weekends & Public Holidays, where applicable)
Work Hours: Rotating Shift Schedule (Exact shift pattern and working hours will be shared during the interview)
Job Responsibilities
Provide timely technical support to internal and external users through phone and email.
Serve as the first point of contact for IT-related enquiries, incidents and service requests.
Perform initial troubleshooting and diagnosis to identify technical issues and recommend appropriate solutions.
Provide remote technical assistance through effective questioning and diagnostic techniques.
Record and maintain accurate documentation of incidents, problems and service requests in the ticketing system.
Monitor and follow up on outstanding incidents to ensure timely resolution and customer satisfaction.
Escalate unresolved technical issues to the relevant support teams for further investigation.
Collaborate with different teams to ensure smooth incident management and service delivery.
Identify opportunities to improve operational procedures and maintain knowledge base documentation.
Job Requirements
Higher Nitec or Diploma in Information Technology, Computer Engineering or a related discipline.
Basic knowledge of computer hardware, networking, protocols and internet standards.
Good verbal and written communication skills.
Strong customer service and problem-solving abilities.
Positive attitude, willingness to learn and ability to work well in a team.
Willingness to work on rotating shifts to support 24/7 operations.
Why Join Us?
Full-time permanent employment.
Attractive basic salary of $3,300 + shift allowance.
Opportunity to gain hands-on experience in IT service management and technical support.
Interested candidates are encouraged to apply.
Interested applicants, please Apply Now.
Kindly understand that only shortlisted candidates will be notified.
Ethan Vong (R26159428)
Associate Consultant
RecruitFirst Pte Ltd (E.A. 13C6342)