Service Desk Engineer (Immediate hiring | Entry level)
Summary
Entry-level service desk role: serve as the first point of contact for users' IT issues, answering requests via phone and email, troubleshooting problems, logging incidents, and handling user account lifecycle (creation, updates, terminations). No prior technical experience required — training provided.
Salary: $2,300 – $2,600 per month
In this role, you will serve as the initial point of contact for users experiencing technical issues. Prior technical experience is not required, as training will be provided.
Key Responsibilities
Service Desk Support: Serve as the first point of contact for users, answering IT service requests and responding promptly via phone, email, and voicemail.
Problem Solving: Troubleshoot and resolve technical issues efficiently, ensuring a professional support experience.
Incident Tracking: Log and manage technical issues from start to finish
Account Management: Assist with the employee lifecycle by handling user account creation, profile updates, and access terminations.
Requirements
Able to communicate well to end-users over the phone
Good learning attitude with an interest in IT