Service Desk Lead

United States Suitability/Public Trust Fully remote Information Technology Overview GovCIO is currently hiring for a remote Service Desk Lead to support the DFC. Responsibilities The IT Service Desk Lead supports federal customers by managing Tier 1/Tier 2 service desk operations, maintaining disciplined ITIL 4 practices, and ensuring contract-compliant service delivery across an enterprise IT environment. This role provides oversight of all ITSM functions in ServiceNow, supports government sta…