Service Desk Lead
Posted Updated 3
views
Summary
Leads an onsite IT service desk in Nashville, TN, overseeing first-line troubleshooting and resolution of end-user issues, managing ticket queues and workload, and driving First Contact Resolution. Supports desktops, laptops, mobile devices, printers, and peripherals both remotely and onsite.
Job Title: Service Desk Lead Location: Nashville, TN (Onsite) Job Type: Contract Experience: 8-11 years Job Overview Key Responsibilities Perform and oversee first-line diagnosis, troubleshooting, and resolution of end-user issues Monitor ticket queues and proactively manage team workload to meet operational targets Drive First Contact Resolution (FCR) rates and escalate complex issues appropriately Provide remote and onsite support for desktops, laptops, mobile devices, printers, and periphera…