Service Desk Lead
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Summary
Leads daily service desk operations for the Victorian Department of Justice and Community Safety in Melbourne: guiding a support team handling incidents and service requests, setting rosters and support standards, improving processes to reduce tickets, and advising during major outages. Requires ITIL V3 Foundation; pays $116,413-$140,849 plus super.
* You will lead a team that keeps vital technology services running. * You will solve service issues and help staff get back to work. * You will shape better service desk processes across the department. * You will lead people while building your technical and leadership skills. * Ongoing, full-time role earning $116,413 - $140,849 per year, plus super. What you will do As Service Desk Team Lead, you will lead daily service desk operations. You will guide your team, solve service issues and imp…