Service Desk Manager - Turn Around, Process Improvement - Healthcare
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Summary
Interim Service Desk Manager role at a large UK healthcare organisation in Chelmsford, Essex, tasked with turning around the service desk: actioning backlogs, removing failure demand, driving process and continuous improvement, and coaching the team. Focus is IT service management and service operations rather than hands-on engineering.
Service Desk Manager - Turn Around, Process Improvement - Healthcare - Essex Large, complex distributed UK Healthcare Organisation undergoing significant transformation across their core business systems urgently require a dynamic Interim Service Desk Manager with a demonstrable background in Turn Arounds', Process Improvement, Continuous Improvement, remove failure demand & create sustainable service. Coaching the Team throughout Challenging & varied role involving: Actioning backlog. Establis…