Service Desk – Registration processes

Responsibilities:

• Registration of various external stakeholders, as well as internal staff;
• Ensuring the correct applications registration process E2E;
• Assessing individual cases to ensure that they have been created in accordance with relevant standards requirements;
• Ensuring that issues on applications registration queries have been solved and if necessary, escalate system issue to the relevant IT team;
• Providing support to external stakeholders;
• Liaison with administrative and operation staff, as well as with different teams in the management and coordination of the different registration processes;
• Quality management and maintenance of registration data - data management within existing application registration profiles;
• Screening and verification of various confidential documents required as part of the established registration processes;
• Evaluating the overall work performed using the statistical data analysis tools;
• Ensuring the soundness of follow-up procedures, and that these are being correctly followed;
• Using sound judgement to escalate and request advice from management when the quality or quantity of work performed is below agreed thresholds;
• Acting as a principal contact for both internal and external queries relating to the Registration process;
• Supporting continuous improvement through identification and implementation of process improvements/simplifications in conjunction with the business requirements;

Technical Requirements:

• Experienced on registration processes or IAM
• EudraVigilance knowledge is a plus;
• Pharma company’s knowledge is a plus;
• IT backgound is a plus;
• Fluent English skills;