Bilingual Service Desk
Summary
Level 1 bilingual IT Service Desk role in Makati City: answering phone/email/ticketing queries, troubleshooting system access and end-user issues, and logging tickets on rotational shifts (including weekends/holidays). Requires fluency in Bahasa/Korean/Japanese plus English.
About the role
We are looking for a highly motivated Technical Support professional to deliver exceptional service to both internal and external stakeholders. This role is integral in ensuring seamless operations by providing high-quality technical assistance and resolving complex IT-related issues efficiently. You will serve as a key point of contact for troubleshooting and support, handling escalations, and ensuring timely resolution of technical concerns across systems, applications, and hardware environments.
Key responsibilities
Provide Level 1 IT Helpdesk support via phone, email, and ticketing systems.
Troubleshoot and resolve common IT issues, including system access and end-user support requests.
Log, update, and manage service tickets to ensure timely resolution.
Deliver excellent customer service while supporting users across various IT-related queries.
About you
Fluent in Bahasa/ Korean/ Japanese and English (spoken and written).
Strong communication and problem-solving skills.
Bachelor's degree preferred; candidates with relevant experience may also be considered.
Prior IT support experience is an advantage but not required.
Willing to work rotational shifts, including weekends and public holidays.
What You'll Receive
Competitive monthly salary
Language allowance/premium
Guaranteed annual bonus (up to 14 month pay)
Monthly non-taxable allowance
Medical (HMO), life, health, and accident insurance
Leave benefits and other employee perks
Full training provided (2-3 weeks)
Schedule: Rotational shifts (Day), including weekends and public holidays