Service Desk Team Lead
About the role
As a Service Desk Team Lead, you will be responsible for providing high-quality technical support and IT services to our clients. You will be a crucial part of our Service Desk Management team, specializing in Help Desk & IT Support.
What you'll be doing
Provide efficient and effective troubleshooting and resolution of client IT issues
Respond to and manage incoming support requests through various channels
Diagnose and resolve software, hardware and network-related problems
Escalate complex issues to the appropriate team or department for further investigation
Maintain detailed records of all support activities and resolutions
Assist with the implementation of new IT systems and technologies
Contribute to the continuous improvement of our IT support processes and policies
What we're looking for
Minimum 5 years of experience in a technical support or service desk role
Excellent problem-solving and analytical skills
Strong communication and interpersonal abilities to liaise with clients
Working knowledge of common hardware, software, and network technologies
Ability to priorities tasks and work efficiently under pressure
Commitment to providing exceptional customer service
Relevant certifications in IT support or customer service would be an advantage
What we offer
At Bastion, we are committed to fostering a positive, inclusive, and supportive work environment. Our benefits package includes competitive remuneration, opportunities for career development, and a range of health and wellbeing initiatives. We value work-life balance to support our employees' needs.
About us
Bastion is a leading provider of innovative payment solutions for businesses of all sizes. With a strong focus on security, reliability, and customer service, we are dedicated to empowering our clients to grow and succeed in the digital economy. Join our dynamic team and be a part of our exciting journey as we continue to push the boundaries of payment technology.