Service Desk Team Leader
Posted Updated 5
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Summary
Leads a service desk team in a busy Adelaide CBD ICT support environment on a fixed-term contract (Oct 2026 - Jun 2027, 37.5 hrs/week): coaching Service Desk Officers, managing KPIs, resolving complex escalations, and driving service improvement. Requires service desk leadership experience and a recent National Police Check; pays $50/hour.
About the Role An exciting opportunity is available for an experienced Service Desk Team Leader to join a busy ICT support environment and lead a high-performing service desk team. This role is responsible for overseeing daily service desk operations, managing team performance against KPIs, supporting staff development, and driving continuous improvement initiatives to enhance service delivery and customer satisfaction. Key Responsibilities Lead, coach, and mentor Service Desk Officers. Monitor…