Service Desk Technician

We are seeking a dedicated Service Desk Technician to join our team in Maharashtra. The ideal candidate will be responsible for providing exceptional technical support and troubleshooting assistance to our clients. This role is crucial in ensuring that our service desk operates efficiently and effectively, addressing user issues and maintaining high levels of customer satisfaction. Key Responsibilities: - Respond to incoming service desk requests via phone, email, or ticketing system, ensuring timely resolution of issues. - Utilize ServiceNow and BMC Remedy to track and manage incidents and service requests. - Perform troubleshooting for hardware and software issues, guiding users through step-by-step solutions. - Assist with user account management, including Active Directory tasks such as password resets and account creation. - Document all interactions and resolutions in the ticketing system to maintain accurate records. - Collaborate with other IT teams to escalate complex issues and ensure swift resolution. - Provide training and support to users on various technical processes and tools. Required Skills: - Strong knowledge of service desk operations and technical support processes. - Proficiency in using ServiceNow and BMC Remedy for incident management. - Excellent troubleshooting skills for both hardware and software issues. - Familiarity with Active Directory and user account management. - Strong communication skills, both verbal and written, to effectively assist users. - Ability to work in a fast-paced environment and manage multiple tasks simultaneously. If you are passionate about technology and enjoy helping others, we encourage you to apply for this exciting opportunity to be part of our dynamic team.