Service Desk Technician I - Denver
Summary
Tier-1 IT service desk role at a nonprofit affordable housing provider: troubleshoot end-user Windows, PC hardware, printer, and MS Office issues, log all requests in a ticketing system, and escalate to Tier 2 when needed. Hybrid schedule based in Denver; pays $21.23-24.00/hour.
At Mercy Housing, we are on a mission to redefine affordable, low-income housing and create a more humane world where communities thrive, and all individuals can realize their full potential. As the largest nonprofit affordable housing provider in the nation, we build, preserve, and manage program-enriched housing across the country.
The Service Desk Technician I solves all technology trouble issues, end user computer problems, and handles service requests within scope of knowledge/skills. This position is eligible for a hybrid work schedule.
Pay: $21.23-24.00/hour, dependent on experience.
Benefits:
- Several Healthcare plans to choose from, dental (includes adult and child orthodontia) and vision
- 15 days of earned PTO your first year, 12 company holidays + 2 floating holidays.
- 403b + match
- Early close Fridays (3 paid hours each Friday)
- Early close prior to a holiday (3 paid hours)
- Paid Time off between Christmas and New Year's Holiday
- Paid Volunteer Time
- Paid Parental Leave and Care Giver Leave
- Paid Life Insurance
- Free Employee Assistance Plan
- Free Basic Dental
- Pet Insurance options
Duties:
- Identify and troubleshoot user problems and concerns associated with all IT applications, hardware, and software.
- Serve as a liaison between staff and upper-level IT Department personnel.
- Escalate to Tier 2 support if necessary, with supporting information and documented steps as to what was completed.
- Enter all call, email, and walk in issues into the online ticketing system.
- Other duties as assigned.
Minimum Qualifications:
- High school diploma or equivalent.
- One (1) year of experience in supporting windows clients in a networked environment, networked printers, troubleshooting and fixing PC hardware, troubleshooting and supporting MS Office applications.
Preferred Qualifications:
- Certification as a Microsoft Certified Professional (MCP).
Knowledge and Skills:
- Willing to work closely as part of a team of technicians.
- Great organizational skills.
- Flexibility and success working in a rapidly changing environment.