Service Desk Technician II - Simi Valley

Job Description We are seeking a Customer Service Technician to provide frontline and advanced technical support to internal users in a fast-paced environment. This individual will troubleshoot hardware, software, access, and connectivity issues while delivering excellent customer service and ensuring timely resolution of support requests. The role will manage tickets through the full support lifecycle, document solutions, and collaborate with cross-functional teams to maintain operational effi…