Service Director - First Texas Honda

First Texas Honda is seeking a high-performing Service Director to lead the daily operations of our Service Department. This individual plays a critical role in cultivating a positive culture, maintaining excellent employee relations, delivering outstanding customer experiences, and achieving sales and profit objectives. A key focus of this role is ensuring efficient production and workflow management on the service drive, maintaining accountability, and delivering timely and high-quality vehicle service.

Key Responsibilities include but are not limited to:

Leadership & Operational Excellence:

• Provide day-to-day leadership and direction to all service department personnel, emphasizing service advisor success, workflow efficiency, and quality control.

• Serve as the central point of accountability for Service CSE scores, service advisor performance, and RO cycle times.

• Assist in dispatching work and ensuring appropriate workload distribution across the team.

• Monitor repair timelines and oversee advisor work in progress to maximize throughput and minimize downtime.

• Ensure proper documentation procedures, safety standards, and manufacturer guidelines are followed.

• Review and manage the service advising team, Aged ROs, and RO cycle times.

Customer & Team Focus:

• Resolve escalated customer concerns and ensure high levels of satisfaction and retention.

• Provide ongoing coaching, development, and performance feedback to service advisors.

• Promote a supportive, team-oriented culture grounded in accountability, transparency, and results.

• Support recruitment, onboarding, and career development of service department team members.

Strategic Planning & Business Management:

• Analyze service department performance and develop action plans to improve key metrics.

• Stay current on manufacturer training, warranty policies, and product updates.

• Coordinate with Parts, Sales, and Reconditioning teams to support cross-department efficiency.

• Establish promotional service pricing and strategies to drive traffic and retention.

Requirements:

• Minimum of 2 years’ experience in a dealership service leadership role.

• Technical background is a benefit.

• Proven ability to lead a high-performing team in a fast-paced environment.

• Strong verbal and written communication skills for effective interaction with customers, team members, and vendors.

• Experience managing shop workflow, production oversight, and technician dispatching.

• Must have held a valid driver's license for at least 1 year.

• Must be at least 18 years of age to be considered.

• High-energy, positive attitude with a customer-first mindset.

• Comfortable working in a structured, process-driven environment.

Schedule:

• Full-time, minimum of 50 hours per week.

• Availability required Monday–Friday 7:00 am–7:00 pm, Saturday 7:00 am–6:00 pm, and Sunday 8:00 am–3:00 pm.

• Nights and weekends required.

Compensation:

• $160k+ annual compensation based on department performance

CAG is proud to be an equal opportunity employer. We are committed to building a diverse, equal, and inclusive workplace and our recruiting process reflects this commitment.

As a forward-thinking, adaptive, and supportive company, we seek others who care about providing a transformational environment where everyone has a voice and opportunities to succeed. We encourage all interested candidates to submit an application.

Core Values:

Transformational Not Transactional - Be Transformational

1. We do what we say we're going to do
2. We encourage and support each other
3. We're committed to continuous growth