Service Dispatcher with FR
Are you a master of coordination and efficiency? Join our dynamic team as a Service Dispatcher and take the lead in scheduling and assigning jobs to Customer Engineers and subcontractors. You will be the key player ensuring we exceed customer expectations while maintaining the highest levels of service quality.
Key Responsibilities:
- Daily Scheduling: Organize and assign tasks to Customer Engineers (CEs) and subcontractors to meet customer requirements for contracts, emergency calls, corrective actions, warranties, and start-ups.
- Control & Compliance: Ensure all controls prescribed by I.T.C. are executed with precision.
- Team Leadership: Oversee the daily operations of a team of Customer Engineers and subcontractors across a geographical area, driving efficiency and productivity.
- Optimization: Continuously seek to improve the team's performance and operational efficiency.
- Collaboration: Work hand-in-hand with our Service Sales teams to help achieve sales targets.
Employee perks, benefits
• Working in a professional and international team,
• Annual Wage Increase,
• Christmas bonus 100% of the basic salary,
• Working leave for regeneration with wage compensation – 10 days,
• Food allowance in excess of the law,
• Flexible working hours,
• 7.5 hours of working time,
• Referral bonus,
• and other benefits within the social program (contributions for blood donations, contributions for work and life anniversaries).
Required qualification:
- School Background: secondary technical school or university degree
- Language skills: Native in MU local language (French); Good English
- Technical / Functional skills:
- Minimum 3 years working experience in customer service area
- Computer Literate: Office associated programs, ERP systems
- Able to manage people and coordinate/run projects, manage change and stress
- Well organized and able to work under pressure
The anticipated salary range for this role Slovakia is between 16 248€ to 20 310€ gross per and reflects the range applicable in that jurisdiction. Certain roles may be eligible for variable compensation and benefits. Where applicable, a comprehensive overview of the full benefits package and any additional compensation will be provided during the recruitment process in accordance with local legal requirements. Compensation is determined based on objective, gender-neutral criteria, including skills, experience, and job responsibilities.
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