Service Engineer

Key Responsibilities:

• Diagnose, troubleshoot, repair, calibrate, and test professional audio equipment to manufacturer specifications.
  

• Perform component-level repairs and preventive maintenance on products distributed by ANSATA.
  

• Handle warranty and non-warranty service requests, ensuring timely resolution and high-quality workmanship.
  

• Verify the performance of repaired equipment before dispatch and ensure compliance with quality standards.
  

• Provide technical support to customers via phone, email, remote sessions, and onsite visits.
  

• Carry out onsite inspections, fault diagnosis, commissioning support, and post-installation troubleshooting when required.
  

• Coordinate with global manufacturers for technical escalations, warranty claims, firmware updates, and RMA processes.
  

• Maintain accurate service records, repair reports, inspection reports, and customer communication in Zoho CRM and other internal systems.
  

• Track and maintain repair documentation.
  

• Work closely with the Sales, Application, Operations, and Logistics teams to ensure seamless customer support.
  

• Support product demonstrations, technical workshops, and customer training whenever required.
  

• Stay updated on new products, servicing procedures, firmware releases, and technical certifications from partner brands.
  

• Ensure compliance with ANSATA's service processes, quality standards, and safety guidelines.
  

• Travel across India as required to support customer service, repairs, installations, and technical assignments.