Service Engineer
NewJob Description -
- Provide accurate and timely phone support.
- Set up, install, repair, and perform preventive maintenance on Komax machines in-house or at customer sites.
- Reviews and prepares, parts and equipment for return to stock condition.
- Complete and provide all necessary documentation to customer, sales, and service supervisor and attach it to CRM for in-house work or work at customer sites in a timely manner.
- Maintain customer and unit history on the CRM database.
- Input of interactions with customers, sales, etc., must be entered into the CRM database clearly and concisely.
- Maintain a neat and organized environment at a desk, in-house work areas, and at customer sites.
- Communicate and coordinate with other departments or personnel when equipment is needed.
Education -
Bachelor's degree in electronics or related experience
Work Experience -
- Customer Service experience preferred
- Minimum of 3 years' experience with skills in training, installing, and repairing various models of industrial microprocessor-controlled equipment preferred
- Experience working with ERP and CRM systems preferred
Requirements -
Bilingual (Spanish), preferred
MS-Office
General personal computer knowledge
Must be able to read and comprehend electrical schematics and drawings
Strong electro-mechanical aptitude
Good oral and written communication skills
Must have a strong mechanical aptitude
Demonstrate a high level of attention to detail when inspecting, troubleshooting, and repairing units to ensure the work is accurate and complete
Valid driver’s license with a good driving record
Ability to lift up to 50 pounds waist high alone and to handle up to 100lbs with assistance
Prolonged standing, sitting, stooping, and bending
Good manual dexterity, fine motor skills, vision, and hearing
Frequent travel required
Valid Passport