Service Engineer
Job Summary
As a Service Engineer, you’ll lead the charge in delivering high-quality service to our customers. From troubleshooting complex issues to training operators and supporting contract performance, you’ll play a key role in ensuring our equipment—and our customer relationships—run smoothly.
As a part of our Customer Service Operations team, you will be first in the field to maintain food processing and packaging equipment at our customers’ facilities. As someone who prides themselves on getting to the root of the problem, you’ll be part of the mission to keep food production going for hundreds of millions of people in more than 160 countries. Our equipment is a crucial part of the food processing and packaging industry. That’s why keeping it maintained to its optimum performance is a huge priority, not only for us but for our customers and the communities they serve.
What you will do
- Travel to customer sites to:
- Perform preventive and corrective maintenance, troubleshooting, and installations
- Analyze technical issues and escalate when needed using standard operating processes
- Train customer operators and support production efficiency
- Monitor service contracts and contribute to business development
- Ensure compliance with safety, food quality, and reporting standards
- Represent Tetra Pak professionally and contribute ideas for improving customer operations and service delivery
- Maintain a clean, safe work environment
- Follow all safety protocols in accordance to OHS and Tetra Pak safety regulations and promote a safe working culture in the team
We believe you have
- Up to 3 years’ experience in maintenance, service, or installation within an industrial/manufacturing environment.
- N6/National Diploma or Trade Test in Electrical, Mechanical, Instrumentation, Millwright, or equivalent technical qualification.
- Foundational mechanical, electrical, and basic automation knowledge, with exposure to industrial equipment installation and troubleshooting (PLC/drive systems advantageous).
- Commitment to health and safety standards; Food & Beverage industry experience beneficial but not mandatory.
- A valid driver’s license
- Ability to handle multiple stakeholders with a customer focused mindset
- Ability to travel up to 75% of the time
- Intermediate level of English (written and verbal)
- A proactive, customer-first mindset