Service Foreman - Lead Diesel Technician/Mechanic

Summary:
The Service Foreman with CSM Kenworth in Columbus is expected to be organize, lead, and control the flow of service work through the service shop while ensuring quality repairs at a fair cost to the customer. They will be responsible for maintaining Technician efficiency and productivity goals established by service management.

Responsibilities:

• Coordinates service shop workflow by effective coordination with Service Manager and assignment of jobs to Technicians
• Supervises all assigned service Technicians
• Coordinates department activities between service department, parts department, and service customer
• Facilitates effective communication between internal and external customers, vendors, and business contacts
• Ensures that all service phone calls are handled professionally and expediently

Duties:

• Assesses incoming service department jobs, makes initial repair diagnosis, and creates customer repair orders following company procedures to include obtaining customer signature on form
• Updates and closes computerized customer repair orders while ensuring all service department activities were accounted for and properly documented on the order
• Manages available billing hours by planning and effectively delegating workload to qualified and available service Technicians
• Provides leadership and demonstrate sound industry knowledge while serving as a technical resource for service technician staff
• Shows a heightened commitment to the success of the service department by demonstrating and assuring high standards for quality, safety and customer concerns
• Evaluates all work in progress to ensure repairs are proceeding in a timely fashion and completed with a high degree of accuracy
• Informs Service Advisor and various other service personnel of delays in work performance, necessary repair order extensions and additional service requirements
• Establishes and ensures adherence to maintenance schedule for service facility and shop equipment
• Communicates with customers regarding the scheduling of appointment, status of their repairs, parts availability, and work in progress
• Assists service Technicians in the service shop as needed
• Ensures an adequate resource inventory is available for technicians to include oil, grease, shop supplies, cleaning equipment and materials