SERVICE MANAGER

Lead a High Performing Service Team

American Piledriving Equipment (APE) is seeking an experienced Service Manager to lead the Mid-Atlantic Service Department. This position is responsible for directing daily shop and field service operations, developing a team of skilled technicians, and ensuring our customers receive safe, reliable, and high-quality equipment every time.

This is a leadership position for someone who thrives on organization, accountability, and continuous improvement. While technical knowledge of heavy equipment is important, success in this role depends on your ability to lead people, prioritize work, communicate effectively, and drive operational excellence.

As Service Manager, you will oversee the day-to-day operations of the Service Department, including:

• Lead, mentor, and develop a team of Service Technicians.
• Plan and prioritize shop workflow to meet customer commitments.
• Ensure equipment is inspected, repaired, tested, and ready for service before delivery.
• Maintain high standards for quality, safety, and workmanship.
• Coordinate field service activities and technician scheduling.
• Review work orders, repair documentation, and service records for accuracy and completeness.
• Communicate with customers regarding repair status, scheduling, and technical support.
• Work closely with the Branch Manager, Sales, Parts, and Office staff to ensure efficient branch operations.
• Monitor department performance, labor utilization, turnaround time, and customer satisfaction.
• Drive continuous improvement in service processes, technician development, and operational efficiency.