Service Manager II (SA)

The Service Manager II (SA) is an enthusiastic, highly motivated self-starter with a strong work ethic responsible for ensuring the banking center’s goals and objectives are executed. Will participate in creating local strategies focused on maximizing the banking center’s productivity and employee development. The Service Manager II (SA)will lead, coach, motivate and develop their respective team to achieve their full potential.

ESSENTIAL DUTIES

The duties listed below may not include all responsibilities that the person in this role may be asked to perform. Incumbent may be required to perform other related duties, as assigned, including cross training across other departments, as necessary. In addition, incumbent may be required to rotate between banking centers, as needed.

• Provides a welcoming environment and communicates effectively and professionally with customers and team members.
• Displays a passion for serving others and consistently coaches the team to provide exceptional quality service
• Applies strong critical thinking and problem-solving skills to resolve and or identify financial solutions for new and existing customers
• Manages all teller operations, including but not limited to audit, compliance, risk, sales, service, opening/closing and facility upkeep
• Manages the hiring, daily activities, coaching, evaluating and counseling of reporting staff
• Provides a complete range of customer service including opening all types of new accounts, credit cards, loans, and cross- selling of other bank products/services such as self-service banking solutions (ATM, Mobile Banking, etc.)
• Actively contributes to help meet the banking center’s goals, as well as individual sales and referral goals by cross-selling and referring customers to bank business partners when more complex financial needs are recognized such as; Commercial Lending, Mortgage, Insurance, Investments, Merchant Services, Wealth Management or Treasury Management
• Assist the teller line as needed and maintains and balances the cash drawer by accounting for cash assigned, received and disbursed
• Maintains current knowledge and adheres to all new account’s compliance rules/regulations and internal audit controls related to banking center lobby operations
• Manages the hiring, daily activities, coaching, evaluating and counseling of reporting staff
• Participates in job specific training and other various Bank training programs, as necessary
• Maintains current knowledge of internal risk controls and loss prevention, including reporting of suspicious or unusual customer activity per Bank policy, and ensures adherence by the respective department personnel
• Maintains current knowledge and complies with all federal and state laws and regulations and all established Bank policies and procedures, including internal audit controls related to department operations, and ensures adherence by the respective department personnel
• Maintains current knowledge of all rules, regulations, and laws as they apply to BSA/OFAC/USA Patriot Act/CIP/AML, and ensures adherence by the respective department personnel
• Performs other related duties as required and assigned